Claims

Property Loss Notice – Fill-In Form 

General Liability Loss Notice – Fill-In Form 

PMA Workers’ Compensation Loss Notice – Fill-In Form 

 All claims must be reported by an association’s board of directors or community manager. Individual unit owners may not report claims to CAU.

To expedite claims reporting, include your CAU account number or policy number.

Claims may be reported in the following ways:

• Email: dclaims@cauinsure.com

• Fax: (267) 757-7424

• Phone: Toll-free (800) 228-1930

For general claims questions: 

• Phone: Toll-free (800) 228-1930

• Phone: Direct (267) 757-7329 or (267) 757-7128

Board up windows and cover openings in the roof and exterior surfaces to prevent additional damage from wind, water, animals, and other causes.

Dry out, clean, and disinfect the building with extractors, pumps, high-speed fans, and dryers. Clean and sanitize materials and equipment.

Set up temporary electric, plumbing, and heating facilities.

Shut off electricity if there is standing water. The association may require a professional to do this.

Ensure the area in which the loss originated remains intact so a cause and origin expert can inspect it, if needed.

Set aside items removed from a unit for an adjuster to inspect.

Arrange for the association’s contractor to inspect the loss with the adjuster.